FAQ
Where is my order?
To track your order, refer to your shipping email or download the Shop app.
How do I cancel my order?
To cancel an order, please contact Arthoshoes.com Customer Care at info@arthoshoes.com as soon as possible. Some orders are shipped very soon after they are placed and as a result it may not always be possible to cancel an order.Why was my order / item canceled?
Your order / item may have been canceled if the item in your order was no longer available at the time of processing or if the pair was refused at the quality control verification point. As all sale items are ordered from store locations, we must verify the quality prior to shipment. If a pair is refused due to a quality control issue, we will always try to order in another pair for you. In the event that the item is then sold out, a cancellation may occur. Please note that orders / items are only charged at the time of shipment, so you will only be billed for items that you will receive.
Can I safely use my debit or credit card on your site?
Arthoshoes.com guarantees a completely safe shopping experience. The Brownsshoes.com website is protected by "DigiCert". All credit card and confidential information is safeguarded through encrypted SSL technology.What forms of payment do you accept?
Arthoshoes.com currently accepts Canadian issued Visa, Visa Debit, MasterCard, American Express cards and Apple Pay.
Do you charge sales tax on the order?
All arthoshoes.com are subject to the appropriate sales tax. Shipping fees are also subject to sales taxes. If your shipping address is in a different province or territory from your billing address, you will be charged with respect to the shipping province / territory.
Do you ship internationally?
We currently only ship within Canada.
How can I track my order?
Once an order has shipped out, we will send you an email with the tracking number. Simply click on the link and it will take you to the courier’s website where the order can be tracked. You can also track your order by clicking on the "Track your orders" link at the bottom of every page on the website. If you have an account, you can also track your order by viewing the "Order History" option in the "My Orders" section.
How long will it be before I receive my order?
Home delivery: Expected delivery time with standard shipping is 2-8 business days across Canada.
*Due to increased order volumes, you may experience delays in receiving your order.
I accidentally placed my order with the incorrect shipping address. What should I do?
Please contact our Customer Care Department at info@arthoshoes.com.
What are the shipping charges for returning an order?
Please contact our Customer Care team at info@arthoshoes.com to have a return label sent to you via email. Returns made by courier are subject to a $5 fee per item, which will be deducted from your refund.
What are your shipping rates?
All orders ship free.
What is your return policy?
All unworn items from orders placed online may be returned free of charge within 30 days of being shipped. If you have not received a return label, you can contact customer care by info@arthoshoes.com to have one sent to you. Procedure: 1. Pack unworn items in original shipping box or wrap shoe/boot box in craft paper to keep them clean and secure. 2. Remove or black out any old shipping labels, including the original shipping barcode. 3. After including a copy of your original bill, seal the box with tape. 4. Place the return label onto the box and attach securely. 5. Drop off the package at any appropriate location.
How long will it take for me to get a refund?
Once your return is received and inspected, your refund will be processed and applied to the original method of payment within 7-10 days and you will be notified via email as soon as the refund is processed.
How can I obtain a return label?
Please email our Customer Care department to request a return at info@arthoshoes.com
Can I return a gift that was sent to me?
We are very sorry that your gift did not work out. Please email Customer Care at info@arthoshoes.com for assistance returning the item. We are happy to help!
What is your price adjustment policy?
Price drop? Items that are reduced within 7 days of purchase are eligible for a price adjustment. Email us at info@arthoshoes.com. One price adjustment per item.
How do I unsubscribe from any of your mailing lists?
Hit the unsubscribe button at the bottom of any arthoshoes.com promotion email you’ve received.
I tried to check out and the item in my shopping cart disappeared, what happened?
We are sorry that you were not able to complete your order. The selection on Brownsshoes.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Are there any benefits to having an account with you?
Having a Artho account will allow you to save your billing and shipping information for faster check out on future online orders.