About
About Artho
Artho is a division of Distinctive Distribution, a Canadian footwear company established in 2019.
We are the exclusive Canadian distributor for EasyB (DB WiderFit Shoes) — known for their premium wide-fit comfort made in Europe — and Zeba, the patented hands-free footwear brand designed for effortless wear without bending or tying laces.
At Artho, we focus on combining comfort, innovation, and style to provide shoes that fit every lifestyle and every foot shape. Our collections are carefully selected to deliver exceptional comfort, quality craftsmanship, and modern design.
To find our products near you, please visit Distinctive Distribution for a complete list of authorized Canadian retailers.
How can I cancel my order?
To cancel an order, contact arthoshoes.com customer service as soon as possible. Some orders are processed very quickly, so it is not always possible to cancel them.
Why did you cancel my order/item?
Your order/item may have been canceled if the ordered item was no longer available at the time of processing, or if the pair was rejected at the quality control checkpoint. As all sale items are ordered from stores, we must ensure before shipping. If a pair is rejected due to a quality control issue, we always try to order you a new pair. In the event that the item is then sold out, a cancellation may occur. Please note that the cost of orders/items is only calculated at the time of shipping, so you will only be charged for the items you receive.
Is it safe to use my debit or credit card on your site?
arthoshoes.com guarantees a completely secure shopping experience. The arthoshoes.com website is protected by DigiCert, so all credit card and other confidential information is encrypted using SSL technology.
What payment methods do you accept?
Currently, arthoshoes.com accepts Visa, Visa Debit, MasterCard, American Express cards and Apple Pay (only credit cards issued in Canada).
Do you add sales tax to the order?
Sales tax is added to all purchases as well as shipping charges. If your shipping address is in a different province or territory than your billing address, you will be billed based on the shipping address.
Livrez-vous à l'étranger?
Do you deliver abroad?
How can I track my order?
Once the order has been shipped, we will send you an email with the tracking number. Simply click on the link which will take you to the courier's website where you can track the progress of the order. You can also track your order by clicking on the "Track your order" link at the bottom of each page of the website. If you have an account, you can also track your order by clicking on the "order history" option under "my orders".
How long will it take to receive my order?
How long will it take to receive my order? Home delivery: Expected delivery time with standard shipping is 2-8 business days across Canada.*Due to increased order volume, you may experience delays in receiving your order.
I accidentally placed an order but provided the wrong delivery address. What should I do?
Please contact our customer service by email at info@arthoshoes.com
What are the shipping costs for order returns?
To request a return label, please contact our customer service by email at info@arthoshoes.com Returns made by mail are subject to a fee of $5 per item, which will be deducted from your refund.
What are your delivery costs?
Delivery is free for all orders of $100 or more.
What is your return policy?
All unworn items purchased online can be returned for free within 30 days of shipment. If you have not received a return label, please contact customer service by email at info@arthoshoes.com Procedure: 1. Pack the unworn items in their original shipping box or wrap the shoe or boot box in paper to keep them clean and in good condition. 2. Remove or blacken out any old shipping label, including the original shipping barcode. 3. After including a copy of your original invoice, seal the box with tape. 4. Place the return label on the box and make sure it is firmly adhered. 5. Drop the package off at one of the appropriate offices.
How long does it take to get a refund?
Once your returned item is received and inspected, your refund will be processed and applied to your credit card (or original method of payment) within 7-10 days.
How do I get a return label?
Please contact our customer service at the following email address, info@arthoshoes.com
Can I return a gift that was sent to me?
We're sorry your gift wasn't to your liking. Please contact Customer Service at info@arthoshoes.com.
What is your price adjustment policy?
Price adjustment? Items that are reduced within 7 days of their purchase date are eligible for a price adjustment. Contact us at info@arthoshoes.com. One price adjustment per item.
How can I unsubscribe from your mailing lists?
You can unsubscribe directly by clicking on the link provided for this purpose at the bottom of the promotional email.
I tried to place an order, but the item in my cart had disappeared. What happened?
We regret that you were unable to place your order. The selection on arthoshoes.com is made live and corresponds to current stock. Adding an item to your cart does not guarantee that you will be able to purchase it. Until you have properly placed the order, another customer may purchase the item in question even if it is in your cart. If this happens, you will receive a message on the order confirmation page informing you that you no longer have access to the selected item and that you must remove it from your cart.
What are the benefits of opening an account with you?
Having an Artho account allows you to save your billing address and shipping information, so you can place your order faster.